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German Speaker First Line Analyst in Budapest, Hungary

  • Direct Client

For one of our partner platform’s clients, we are looking for “German Speaker First Line Analyst in Budapest, Hungary”.

Tasks and activities
Your future tasks will be…

Answering support queries via tools, phone and email, keeping daily contact with our users calling from all over Europe
Resolving IT issues of our partners which can occur during the course of office work
Documentation and logging of calls on the ticketing tool
Delegation of problems which cannot be resolved on first level to the competent teams
Maintaining and improving customer satisfaction level
Requirements
German |Professional |Required
English |Intermediate |Required
Confident usage of Microsoft Office programs |Intermediate

You are the ideal candidate if….

You have intermediate knowledge in English and fluency in German. Having any additional European language knowledge is an advantage
You have affinity to resolve IT related issues
You use computers daily, have knowledge of Windows 7, 8, 10 and/or other operating systems, MS Office tools
You have outstanding communication skills and customer focused mind-set

Once you click apply, you will go to the application link of our partner platform.

Moyyn