Your main missions will be:

1) Build and lead a world class product support team

Coach and grow a talented team whilst maintaining our performance standards

Determine their key areas of focus and ensure the right tools are in place

Reinforce culture of continuous learning and knowledge development

2) Be responsible for the ongoing satisfaction of our customer base

Produce strategic recommendations on how most effectively address the needs of our customers

Work with the management team to successfully implement your strategy

Ensure that our company becomes the standard setter for customer care in the industry

3) Promote customer care excellence within the organisation

Be the face of Product Support for our fast growing team throughout Germany

Bring transparency and energy to the vision, communicate this to the team

Funnel feedback from the field and ensure that it is channeled back into our initiative

Your profile

You have a demonstrated history of managing multiple individuals, programs and priorities – healthcare knowledge is a plus

You have five years minimum of leadership experience in coaching talent and building teams

You have the ability to work in a digital high volume and fast paced environment

You bring hands on experience within B2B customer care or product support

You are highly driven, results and action-orientated with strong project management skills

You speak German on a native level and are fluent in English – additional language skills in French would be a plus

About Moyyn: Moyyn is AI based reverse job platform. Once you apply to the platform, you will be matched with several job offers from our clients and also get recommendations for various job offers. If the clients find your profile interesting, they will get in touch with you directly for interviews. Apply once to the talent pool and get interviews from many companies directly. We are recruiting candidates for this particular job as a recruiter for one of our partner platforms.