Customer Service Representative with Slovak in Kraków, Poland

  • Direct Client

For one of our partner platform’s clients, we are looking for “Customer Service Representative with Slovak in Kraków, Poland”.

Tasks and activities
Our Client is a large multinational family-owned consumer goods company and the leading direct selling company worldwide. Client offers more than 450 high-quality products and innovative solutions in the categories of nutrition, beauty, and home care exclusively through independent distributors and the own webshop.

Purpose of the role:

The Customer Service Representative will interact with Client Business Owners and their customers by addressing inquiries and resolving complaints, providing a high level of customer support on a specific product or service.

What you’ll do:

Manage business queries and inbound calls (average 70 interactions per day)
Receive and respond to questions related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, terms and conditions, etc., by using our knowledge management resources
Process requests and update data in our database
Document interactions in our ticket system
Help with the implementation of new IT solutions
Generate innovative ideas and solutions that will improve customers satisfaction
Assist other team members to leverage and develop their capabilities​
Contribute to projects in various departments outside of regular responsibilities
What you’ll need:

Enthusiastic, communicative approach and willingness to support customers
Knowledge of Slovak at C1/C2 level together with English at minimum B2 level
Knowledge of one more other european language (C1/C2)
Courage to face new challenges and opportunities
A great approach to teamwork and focus on internal and external customers
Experience in customer service will be an asset
What can you expect from us?

Hybrid Work model & Flexible Working Hours
Private medical care in LuxMed Group
MyBenefit Cafeteria Platform (with Multisport card available)
Group Life Insurance after probation period
Additional day off for your Birthday
Additional two days off per year for voluntary activities of your choice
Employee discount for high-quality products
Annual Bonus depending on the yearly company and individual performance
Various portfolio of internal&external trainings: professional certifications, access to e-learning platform
Language courses co-financed by us
Possibility of growth inside of organization
Relocation package for candidates outside Poland
Numerous company events and office initiatives
Family atmosphere with no formal dress-code
Attractive office location in the heart of Krakow

Slovak |Professional |
English |Advanced |

Once you click apply, you will go to the application link of our partner platform.