Your contribution within the team

We are looking for a 2nd Level agent to support our growing team in offering the best support to our customers. You will be responsible for handling complex customer queries via email, making decisions which impact our company reputation, and contributing towards building a strong and efficient team.

What you can expect in this role

*Handling of complex queries

*Creating bug tickets for technical issues

*Processing of cancellations and refunds via email and post

*Replying to public reviews and generating positive reviews

*Assisting 1st Level agents with payment and technical issues

*Staying up to date with new developments in the product

*Delivering excellent service using our 5 Values as a base (Communication, Empowerment, Impact, Togetherness, Transparency)

*Ongoing training and coaching so you are always able to deliver your best

*Learning about every aspect of our company through communication and collaboration with colleagues in other departments

*Continuous feedback sessions which ensures growth and the ability to reach goals

*Creativity to explore new efficient methods in making daily processes easier or better

*A sense of satisfaction from seeing your work make an impact in our company, product, and our community

Your essential experience and education

*Multiple years of experience working in Customer Support

*Native level German and fluency in English

*Bachelor’s degree in Communication or similar

*Comfortable using technology like Gmail, Google Sheets, JIRA, Zendesk

*Some technical knowledge of apps and websites (no coding necessary)

*A natural need to help people and find the best solution for all involved

*Excellent critical thinking and problem-solving skills

*Attention to detail while keeping the bigger picture in mind

*The ability to remain calm and professional under pressure

*Must be highly organized and be able to juggle multiple tasks daily

*Take initiative for your own learning with the resources provided to you

*You’re empathetic, and a great communicator

About Moyyn: Moyyn is AI based reverse job platform. Once you apply to the platform, you will be matched with several job offers from our clients and also get recommendations for various job offers. If the clients find your profile interesting, they will get in touch with you directly for interviews. Apply once to the talent pool and get interviews from many companies directly. We are recruiting candidates for this particular job as a recruiter for one of our partner platforms.