Your primary accountabilities:

*Leading the Customer Service team and supporting talent development

*Development of long-term supply plans for value streams, brands, SKUs

*Continuously review external and internal processes that could impact customer service to respond with appropriate action plans

*Encourage clear and timely communication by the customer service team and build and maintain trusting relationships with customers

*Conduct disciplined and visual performance dialogues with the team

*Ensure that all agreed and relevant business unit objectives are met by focusing on key KPIs such as CSL, SCR, (security) inventory, etc.

*Setting the benchmark for project management, planning and execution, including agile methods and “right first time” approaches to avoid waste and errors

*Ensuring a streamlined implementation of FSOP standards and ensuring continuous improvement of the process (Alert Monitoring, S&OP, IBP, etc.)

*Encourage close interaction with all departments

*Timely delivery of efficient and cost-effective capacity plans for employees, IT, CAPEX and outsourcing that meet customer/patient requirements

*Ensure all GMP and GDP aspects of customer service and warehouse

Your profile:

*Degree in business administration or industrial engineering

*Relevant experience in a comparable position, ideally in the pharmaceutical industry

*Understanding of legal and regulatory framework conditions

*Good knowledge of SAP and MS-Office

*Experience in project management and in using project planning methods and tools

*High communication and negotiation skills in interdisciplinary and intercultural environments

*Strong customer orientation and a high level of service

*Strong analytical skills and data-based judgment

*Fluent German and English

About Moyyn: Moyyn is AI based reverse job platform. Once you apply to the platform, you will be matched with several job offers from our clients and also get recommendations for various job offers. If the clients find your profile interesting, they will get in touch with you directly for interviews. Apply once to the talent pool and get interviews from many companies directly. We are recruiting candidates for this particular job as a recruiter for one of our partner platforms.