For one of our partner platform’s clients, we are looking for “Operations Service Coordinator in Budapest, Hungary”.

Tasks and activities
Responsibilities:

Own overall relationship with clients in scope, which includes: ensuring retention, increasing adoption as well as guaranteeing satisfaction and success with our solutions
Conduct frequent (weekly, monthly, quarterly) reviews with customers to refresh platform knowledge, identify problem areas and increase engagement
Advocate customer needs and issues cross-departmentally
Master all Trax systems relevant to the clients in scope
Identify potential risks and upsell opportunities thanks to reliable datamining and communicate to the relevant internal stakeholders
Ensure comprehensive end user support on own projects
Continuously and independently monitor KPIs and undertake any necessary adjustments; immediately escalate any issue to the Head of Delivery or anyone appointed

Requirements
English |Advanced |Required
Hebrew |Intermediate |Advantage to have
Russian |Intermediate |Advantage to have
French |Intermediate |Advantage to have
German |Intermediate |Advantage to have
Spanish |Intermediate |Advantage to have
Agility |Advanced
Excellent analytical skills |Advanced
Strong numerical and analytical skills; high attention to detail |Advanced
Excellent Communication Skills |Advanced
Customer Relationship Management |Advanced
MS Excel |Professional

Requirements:

Previous working experience in customer facing role
Advanced Excel knowledge
Good communication, presentation, problem solving and analytical skills
Professional and positive approach
Fluent English
Hebrew/Russian/French/German/Spanish knowledge is an advantage
Qualification
BA / BSc diploma
Experience in this profession
3-5 years

Once you click apply, you will go to the application link of our partner platform.