Anwarul Mohemed Hassan Ruknuddin
IT Senior Support Engineer
Candidates About
Professional Experience
IT Senior Support Engineer in Emirates Airlines Group, Dubai, UAE 04/2011 – till date
• L2/L3 support at the corporate office and Dubai International Airport.
• Infrastructure Project lead for Concourse A at Dubai International Airport and DWC Airport.
• Projects:- Windows 10 deployment, Infrastructure replacement project in Network Control Centre, End of Life replacement project for PC’s, Laptops & Tablets, Hub Room Revamp project, Standardizing Memory upgrade project.
• Working in shifts to support Operational Areas.
• Service Desk Analyst.
• Vendor Management.
• Dmacs/Altea –Check in and boarding system Knowledge.
IT Support Engineer in Netlink Systems & Solution – Mumbai, India 07/2008—01/2011
• L2/L3 support at the corporate office.
• Active Directory, DHCP, Exchange server management.
• Used HPSM for problem ticket management.
• Procurement and vendor management.
System Engineer in TOPSGRUP – Mumbai, India 06/2006-07/2007
• L1/L2 support at the corporate office.
• Implement Network connectivity and managing clients.
• Supporting Desktops, Laptops, Printers, Tablets, smart telephones and Network.
• Installation and configuration O/S and updates applications, patches, Antivirus and 3rdparty software’s.
Education
Bachelors of Engineering from Bharati Vidyapeeth College, Mumbai University, India 2003 – 2008
Specialization: Electronics & Telecommunication
Software Skills
• Service Now, O365, SCCM
Languages Known
• English
• Hindi
Skills and training
• Safe 4 Agile Certified
• Azure Fundamentals
• Introduction to Data science
• How to Build Chatbots
Education
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2003/2008
Bharati Vidyapeeth College Of Engineering Bachelors of Engineering
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Electronics & Telecommunication
Work & Experience
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IT Senior Support Engineer Emirates Airlines2011/till date
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IT Senior Support Engineer in Emirates Airlines Group, Dubai, UAE 04/2011 – till date
• L2/L3 support at the corporate office and Dubai International Airport.
• Infrastructure Project lead for Concourse A at Dubai International Airport and DWC Airport.
• Projects:- Windows 10 deployment, Infrastructure replacement project in Network Control Centre, End of Life replacement project for PC’s, Laptops & Tablets, Hub Room Revamp project, Standardizing Memory upgrade project.
• Working in shifts to support Operational Areas.
• Service Desk Analyst.
• Vendor Management.
• Dmacs/Altea –Check in and boarding system Knowledge.
Awards
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Merit Najm Award2012
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• Bagged the Merit Najm Award for continuously working for 18 hours in configuring & deploying 46 laptops; attained customer satisfaction and brought service level KPI back on track in Apr’12
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Bronze Najm Award2013
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• Won Bronze Najm Award from Business for successfully completing KIS Project in rolling out HP Elite Pads for Pursers & Cabin Crew in 2013
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Merit Najm Award2014
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• Bagged the Merit Najm Award in December 2014 for the exceptional dedication and commitment towards the hub room revamp project in all corporate buildings which expanded throughout the year during weekends and holidays thus saving a considerable cost to the organization if the job was outsourced
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Appreciation Najm Award2016
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• Bagged the Appreciation Najm Award for carrying out End of life replacement project for 4800+ desktops and laptops in 2016
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Merit Najm Award2017
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• Won Merit Najm Award from Senior Management for successfully completing KIS Project in rolling out 10000 plus Tablets and Mobile devices to the Pilots, Crew and Pursers in 2017